A review comes in. You tap Approve.
Tarazu watches your Google Business Profile, writes the reply, and asks you on WhatsApp. Here's exactly what happens at each step.
“Food was great but we waited 40 minutes for a table.”
Example conversation
Tarazu watches your reviews
Once connected, Tarazu checks every location on your Google Business Profile daily through Google's official API. It imports your full history so your response rate and ratings are accurate from day one.
AI drafts a reply in your voice
Replies are short, specific to what the customer wrote, and in your chosen tone: Professional, Casual or Hinglish. Reviews with abusive or suspicious content are held for you instead of being drafted.
You approve on WhatsApp
You get the review and the draft in one message. Tap Approve, Edit or Skip. Nothing is published until you decide, unless you choose to auto-post thank-yous for the star ratings you pick.
It goes live on Google
Approved replies post within seconds and count toward your response rate. If Google has a hiccup, Tarazu retries automatically.
Warm for 5 stars. Careful for 1 star.
Happy reviews get a short, genuine thank-you. Unhappy ones get an empathetic reply with a way to resolve the issue, written so that it never makes admissions on your behalf.
- Mentions one concrete detail from the review
- Under about 225 characters, so it reads like a person wrote it
- Blocks generic boilerplate and copied text
Grow your rating, understand your customers
Ask for reviews
Mark a visit complete and Tarazu sends the customer a WhatsApp request with your Google review link. Each customer is asked at most once every 90 days.
See the patterns
Ratings, themes and complaints across all your locations, so you can see which branch needs attention.
Clear your backlog
Work through old unanswered reviews a few a day. Tarazu paces posting so your profile doesn't suddenly light up with dozens of replies.
How it works, answered
How long does setup take?
About two minutes: sign up, connect your Google Business Profile and confirm your WhatsApp number.
What if I want to edit a draft?
Tap Edit on WhatsApp, send your wording, and Tarazu posts your version instead.
Can Tarazu answer questions about my reviews?
Yes. Message Tarazu on WhatsApp to ask things like what customers complain about most or which location is doing best.
What does Tarazu do with low-star reviews?
They get a separate, more careful draft: empathetic, with a path to resolution, and never admitting fault on your behalf. You always see it before it posts.
Reply to every review without the busywork.
Your first month is ₹49. Live in about 2 minutes.
Questions? support@tarazu.co